The humansbehind thetech.
Two operators from banking and payments. Now building the AI work we wished someone had built for us back then.
Origin
We saw too many AI projects go sideways.
Between us, more than two decades inside banks, payments providers and operations teams. We watched plenty of expensive AI initiatives stall, mostly because no one took the time to understand the business underneath.
TrueAgent exists so that doesn’t keep happening. We sit with the people doing the actual work, then build the smallest, sharpest system that genuinely helps. Less theatre, more output.
Founders
Two people. Both call you back.
Director
Technical product architect with a decade across payments, fintech and platform work. Comfortable in the weeds with TypeScript, Python and the awkward bits of every integration nobody else wants to touch.
Most days he’s building agents, wiring systems together, or whiteboarding workflows with clients.
Director
Operator from banking and payments. Spent years inside teams that had to make ambitious tech decisions stick, often with messy budgets and stubborn legacy systems.
He’s the one mapping the business, pressure-testing the plan, and making sure what we build actually pays its way.
How we think
Five principles we keep coming back to.
Not values on a wall. Things we’ve learnt the hard way and try not to forget.
- 01
Map the business before the AI.
If we don’t understand how the work actually flows, the tech won’t stick. Listening comes first.
- 02
Boring tech beats clever tech.
Reliability and clarity win. We pick the smallest, sharpest tool that solves the problem.
- 03
Build to delete ourselves.
Good systems run on their own. We aim to make ourselves quietly unnecessary, then stay close.
- 04
Straight talk, no jargon.
We say what we think. We tell you what won’t work. You get the same call we’d give a friend.
- 05
Ship, then tune.
Real systems improve in production. We deploy small, watch how it behaves, and refine weekly.
What clients say
Jake and Kieran took the time to deeply understand how I operate, then built AI agents that have immediately reduced manual research time and surfaced better-fit leads. AI as meaningful workflow enhancement, not novelty.
Sophia Philippou
Partner · Perpetuate Talent