Privacy Policy

TrueAgent Pty Ltd (ACN 636 626 956), trading as TrueAgent (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to your use of our public website, trueagent.com.au. By using our website, you agree to the collection and use of information in accordance with this policy.

We collect personal information that is reasonably necessary for our business functions. The types of information we collect depend on your interaction with us.

Information you provide to us directly:

When you use the contact form on our website, we collect your:

• Name
• Email address
• Phone number
• Company name
• Your message and area of interest

Information we collect automatically:

When you visit our website, we may collect information about your visit, including:

• Your IP address
• The type of browser and operating system you are using
• Your device type
• The date and time of your visit
• The pages you visited and the duration of your visit

We do not collect “sensitive information” (as defined in the Privacy Act), such as information about your health, race, or political opinions.

We collect and use your personal information for the following purposes:

To Respond to Your Enquiries:

The primary purpose for collecting your name, email, and phone number is to respond to the queries you submit through our contact form.

To Improve Our Website:

We use analytics data to understand website traffic and usage patterns. This helps us improve the website's functionality and user experience.

We do not sell, trade, or rent your personal information to third parties.

Your personal information is accessible only by our internal staff on a need-to-know basis. We may be required to disclose your personal information to a third party in limited circumstances, such as if required by law, a court order, or a request from a government or law enforcement agency.

To provide our services, we use some third-party service providers whose servers may be located outside of Australia. By using our website, you consent to the processing of data about you by these providers. We have taken reasonable steps to ensure they are committed to protecting your data in a way that is consistent with the Australian Privacy Principles.

Cookies are small text files placed on your device to store data. We use cookies for essential site functionality and analytics to help us understand how our website is used.

You can manage your cookie preferences through your web browser settings. Please note that disabling cookies may affect the functionality of our website.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include technical measures such as data encryption in transit (SSL) and administrative measures such as internal access controls.

We will retain the personal information you provide via our contact form for as long as we are in active communication with you regarding your enquiry. If there has been no communication for a period of one (1) year, we will take reasonable steps to securely delete or de-identify your personal information.

You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe.

If you believe we have breached the Australian Privacy Principles or have a complaint about how we have handled your personal information, please contact us using the details below.

Our complaints process:

• We will acknowledge receipt of your complaint in writing.
• We will investigate your complaint and determine the steps we will take to resolve it.
• We will aim to resolve your complaint and respond to you within 30 days of receiving it.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: