Results
What we've actually built.
Five businesses, five problems worth fixing. Every number on this page came from the client or from the system itself. None of it is projected.
Freight and logistics
Direct Freight Express
Quality and compliance across 70+ depots, off spreadsheets and onto one system in 12 weeks.
- 70+
- Depots running on one system
- 12 weeks
- From first conversation to live
The problem
Seventy-plus depots, thousands of drivers and trucks, and a large team keeping on top of quality and compliance with manual processes and spreadsheets. Nobody could see the whole picture, and the paperwork was eating people's weeks.
What we built
We built them one system to run it all. Audits tracked live, daily through to monthly. Documents in one place. Tight control over who can see and change what. Phone and tablet apps for the people out in the yard rather than at a desk. Head office can now see every depot in real time.
True Agent has been an absolute game-changer for DFE! Jake and Kieran's hands-on approach was exceptional. They quickly adapted to any requests or changes we had. From initial discussion to implementation, the entire system was up and running in just 12 weeks. I wouldn't hesitate to recommend them. They truly exceeded our expectations!
Rob Savli
National Compliance Manager · Direct Freight Express
Parts and distribution
Source My Parts
Ten sales staff watching one inbox. Now every email sorts itself and lands with the right person.
- 100 a day
- Emails read, sorted and routed, every day since June 2025
- 99.998%
- Sorted to the right place
- 30%
- Faster to respond to a new enquiry
The problem
More than ten sales staff were all watching the same inbox: customer enquiries, supplier requests and internal chatter in one pile. Important things got buried, and customers waited longer than they should have.
What we built
Every email that arrives now gets read, including its attachments, and sent to the right person. Existing customers go straight to the person who looks after them. If something is missing, it chases it up on its own. Genuine new enquiries go to sales ready to quote.
TrueAgent has been instrumental in helping us streamline our sales operations. They took the time to truly understand our workflow and then tirelessly worked to help automate the bottlenecks. I'm looking forward to continuing our work with them to further improve how we do business.
Andrew Holdsworth
Director · Source My Parts
Metallurgy and engineering
Core Resources
Senior engineers were spending 40% of their review time fixing things a junior could have caught.
- 40%
- Fewer senior engineer hours spent reviewing reports
The problem
Technical reports written by junior engineers went straight to senior engineers for sign-off. Senior time, which is the most expensive time in the business, was going on small fixable mistakes rather than on the engineering judgement only they can provide.
What we built
We built them their own secure tool. Junior engineers upload a report and get it checked and marked up before it goes anywhere near a senior. The easy problems get fixed first, so senior review is spent on the hard ones.
I engaged Jake from TrueAgent to improve the laboratory management system at Core Resources. From the outset, Jake demonstrated a genuine commitment to understanding the nuances of our complex operations by identifying friction points and defining a clear, practical path forward. Jake's ability to take my high level ideas and transform them into reliable solutions has saved me an immense amount of development time, allowing me to be more productive with my time. As a result, I can continue to rely on TrueAgent for all future system improvements, no matter how big or small.
Samuel Hordern
General Manager · Core Resources
Financial services
Send Payments
Sixty staff, no idea where to start with AI. Now it runs in every department, led by their own people.
- 40+
- Working tools built across the business
- 10
- Of their own people trained to lead it
- 30%
- More done by the development team
- 60,000
- Customer records cleaned up
The problem
A financial services firm of sixty-plus people who knew AI could help them but had no idea where to begin. The risk was spending a lot of money on the wrong things first.
What we built
We rolled it out department by department and trained their own people to lead it, so it did not depend on us. Their staff bring ideas to weekly sessions, and the weak ones get filtered out before anyone builds them. What survived became working tools for compliance checks, tidying up data, handling leads, answering customers and tracking projects.
Recruitment
Perpetuate Talent
Good candidates were slipping through the cracks while hours went on manual CRM work.
- 20 hours
- Saved every month that used to go on trawling job ads
- 6 a day
- Candidates surfaced automatically, every day since December 2025
The problem
Leads were being missed and hours were disappearing into keeping the CRM up to date by hand. Good candidates and good job ads were falling through the gaps.
What we built
Two things now run on their own. One watches the CRM, raises a task the moment a high-value lead needs attention, and keeps the records current. The other watches for relevant job ads and drops them straight into the team's chat so somebody can act the same day.
Jake and Kieran took the time to deeply understand how I operate at Perpetuate Talent, then built AI agents that have immediately reduced manual research time and surfaced better-fit leads. They combine strong technical capability with commercial awareness; AI as meaningful workflow enhancement, not novelty. If you're looking to operationalise AI in a practical, revenue-aligned way, I'd absolutely recommend working with them.
Sophia Philippou
Partner · Perpetuate Talent
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