Connector Terms

A connector is a hosted service run by us (for example at m365.trueagent.com.au) that lets your AI platform, whether Claude, ChatGPT or Microsoft Copilot, read from and act in a system you already use, such as Microsoft 365 or Xero. Each person signs in to that system themselves through the vendor's own sign-in; we never see their password. Your AI sees only what that person can already see, and the connector asks before it sends, posts or deletes anything.

A connector is a monthly subscription per organisation, priced by how many people connect, on the plans published on this website or stated in your services agreement. Where a services agreement fixes a price and user count for a period, that applies for that period. Otherwise we can change the price or plans on 30 days' notice.

You can change plan or cancel at any time. Cancellation takes effect at the end of the paid month and part months are not refunded. Amounts are in Australian dollars plus GST. If a payment fails we tell you and may suspend the connector until it is fixed.

You decide who in your organisation connects and what each connection may reach, and you can remove a person's access at any time through the connected system (for example Microsoft Entra) or by asking us. You are responsible for the actions your people take through the connector and for keeping your own sign-in details safe. Administrator consent for your tenant, where needed, is yours to give and to withdraw.

The connector uses only the permissions you grant it in the connected system, and you can narrow them per service (mail, calendar, files, chat, notes, tasks, accounting) and per action. Actions that change or send something need a confirmation step. Every action taken through the connector appears in the connected system's own audit log, as if the person had done it themselves.

The connector acts on what you ask and passes the result to your AI platform. We do not warehouse your mail, files or accounting data. We hold the sign-in tokens the connected system issues (encrypted), your connector configuration, and short operational logs that record which tool was called and whether it succeeded, with content and personal details left out. Tokens and configuration are deleted within 30 days after you cancel.

The connector runs on Cloudflare's network, and Cloudflare may store that data outside Australia. What your AI platform does with the results is governed by the AI vendor's terms and your plan's settings, not by us. We do not sell your data or use it to train models. We comply with the Privacy Act 1988 (Cth) for personal information handled through the connector, and if we become aware of unauthorised access to it we tell you within 3 business days.

We protect the connector with reasonable measures: encryption in transit and at rest for tokens, secrets kept outside the code, monitoring, and rate limits. We aim for the connector to be available at all times but do not guarantee it, and we may take it down briefly for maintenance, with notice where we can. No online service is free of vulnerabilities, and we do not promise this one is.

The connector depends on the connected system, the AI platform and Cloudflare. If any of them changes, restricts or withdraws access, the connector may stop working in part or in full. We will use reasonable efforts to restore it. If we cannot, or we decide to stop offering a connector, we give you 60 days' notice where we can and refund any month you have paid for and not received.

Use the connector lawfully, within the terms of the connected system and the AI vendor, and only for your own organisation. Do not resell it, try to get around its permissions or confirmations, or send abusive volumes of requests. We can suspend a connection if we reasonably believe it is being misused, is a security risk, or is unpaid, and we tell you why.

We can update these terms on 30 days' notice by email or on this website. If you do not accept an update, cancel before it takes effect.

AI gets things wrong, including numbers. We do not warrant the accuracy, reliability or fitness for any purpose of any AI output, and you check it before relying on it.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. Subject to that, neither of us is liable to the other for loss of revenue, profits, savings, business opportunity, goodwill or reputation, for indirect or consequential loss, or for lost data, and our total liability for anything to do with a connector, however the claim is framed (including negligence), is capped at the connector fees you paid in the 12 months before the claim arose. Where the Australian Consumer Law applies and the connector is not the kind of service normally bought for personal, domestic or household use, our liability for breaching a consumer guarantee is limited, at our option, to supplying the service again or paying the cost of having it supplied again.

You indemnify us against claims by third parties that arise from your use of the connector or of AI output, except to the extent we caused the claim by breaching these terms or by our negligence.

These terms are governed by the law of New South Wales, and the courts of New South Wales can hear any dispute. If there is a dispute, we meet within 10 business days of either side raising it in writing, before anyone goes to court. Anything unenforceable is cut out and the rest stands.